How does Craftsmanship Apply to Customer Service?

The Family Business Voice

Jun 18 2019 | 00:19:20

00:00 / 00:19:20

Show Notes

Mark Wagner, 6th generation family business member, joined Wagner Quality Shoes right after graduating from college because he knew his satisfaction depended on it.
Wagner Quality Shoes relies on its strength, superlative customer service, to maintain its market share despite the digital retail revolution.
Customers come to Wagner Quality Shoes because they want the specialised service that only Wagner can offer.

On this episode of the Family Business Voice, Adam Brånby, CEO of his family group, Ekstigen AB, sat down with Ramia to discuss quality...

We sat down with Azza Fahmy, Fatma Ghali and Amina Ghali to discuss family business dynamics, the erosion of artisanal skills and how relating...

On this episode of The Family Business Voice, Rob Lachenauer and Josh Baron speak with Ramia about their new book The Harvard Business Review ...