How does Craftsmanship Apply to Customer Service?

The Family Business Voice

Jun 18 2019 | 00:19:20

00:00 / 00:19:20

Listen on:
RSS
More

Show Notes

On this episode of The Family Business Voice, Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.

Mark Wagner, 6th generation family business member, joined Wagner Quality Shoes right after graduating from college because he knew his satisfaction depended on it.
Wagner Quality Shoes relies on its strength, superlative customer service, to maintain its market share despite the digital retail revolution.
Customers come to Wagner Quality Shoes because they want the specialised service that only Wagner can offer.

Other Episodes

Episode 0

September 03, 2019 • 00:25:20

How do you Cultivate Organisational Awareness?

On this episode of The Family Business Voice, Greg McCann talks to Ramia about creating awareness, cultivating a safe space for difficult conversations and...

Episode 0

September 24, 2019 • 00:19:15

What Does it Mean to Live Your Business?

On this episode of the Family Business Voice, Jørgen Jørgensen talks with Ramia about the outdoor industry’s technological drivers, Norrøna’s award-winning retail strategy and...

Episode 0

March 15, 2022 • 00:23:07

How Did This Family Transform a Passion for Peanuts into a Multigenerational Legacy?

On this episode of the Family Business Voice Ramia speaks with Marshall Rabil, third generation owner and Marketing Director of Hubs Peanuts. See the...