How does Craftsmanship Apply to Customer Service?

The Family Business Voice

Jun 18 2019 | 00:19:20

00:00 / 00:19:20

Listen on:
RSS
More

Show Notes

On this episode of The Family Business Voice, Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.

Mark Wagner, 6th generation family business member, joined Wagner Quality Shoes right after graduating from college because he knew his satisfaction depended on it.
Wagner Quality Shoes relies on its strength, superlative customer service, to maintain its market share despite the digital retail revolution.
Customers come to Wagner Quality Shoes because they want the specialised service that only Wagner can offer.

Other Episodes

Episode 0

November 11, 2021 • 00:20:56

Made Sustainably: How did this Filipino Family Business Disrupt Manufacturing?

When Pete and Cathy Delantar established Nature’s Legacy in 1986, sustainability wasn’t the buzzword that it is now. In the Philippines, very few people...

Episode 0

December 14, 2022 • 00:22:09

How does a lifetime of work become a legacy?

On this episode of the Family Business Voice, Nike Anani discusses her new book, Lifetime to Legacy, and how it can help business families...

Episode 0

July 25, 2019 • 00:17:20

How Can you Generate Growth in a Hyper-competitive Marketplace?

On this episode of The Family Business Voice, Kelly Spiker, second-generation coffee entrepreneur and COO of Woods Coffee, talks to Ramia about generating growth...