How does Craftsmanship Apply to Customer Service?

The Family Business Voice

Jun 18 2019 | 00:19:20

00:00 / 00:19:20

Listen on:
RSS
More

Show Notes

On this episode of The Family Business Voice, Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.

Mark Wagner, 6th generation family business member, joined Wagner Quality Shoes right after graduating from college because he knew his satisfaction depended on it.
Wagner Quality Shoes relies on its strength, superlative customer service, to maintain its market share despite the digital retail revolution.
Customers come to Wagner Quality Shoes because they want the specialised service that only Wagner can offer.

Other Episodes

Episode 0

March 15, 2022 •

How Did This Family Transform a Passion for Peanuts into a Multigenerational Legacy?

On this episode of the Family Business Voice Ramia speaks with Marshall Rabil, third generation owner and Marketing Director of Hubs Peanuts. See the...

Episode 0

October 14, 2022 • 00:29:13

How can successors grow into their legacy?

On this episode of The Family Business Voice, Dr Jamie Weiner and Russ Haworth speak with Ramia about their new book, The Quest for...

Episode 0

May 04, 2023 • 00:33:40

<strong>How can family enterprises grow their philanthropic impact?</strong>

Traditionally, family enterprises focused their philanthropic efforts in the communities close to their operations, where they could generate the greatest impact. Today, there’s an...