How does Craftsmanship Apply to Customer Service?

The Family Business Voice

Jun 18 2019 | 00:19:20

00:00 / 00:19:20

Listen on:
RSS
More

Show Notes

On this episode of The Family Business Voice, Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants.

Mark Wagner, 6th generation family business member, joined Wagner Quality Shoes right after graduating from college because he knew his satisfaction depended on it.
Wagner Quality Shoes relies on its strength, superlative customer service, to maintain its market share despite the digital retail revolution.
Customers come to Wagner Quality Shoes because they want the specialised service that only Wagner can offer.

Other Episodes

Episode 0

October 16, 2023 • 00:29:42

How Can a Family Council Promote Unity and Longevity?

Cristina Carvajal remembers exactly what it was like to visit her family’s printing business with her father when she was a little girl. The...

Episode 0

April 09, 2021 • 00:24:34

How can Family Businesses Stay Safe in the Digital Age?

Listen to the episode on Spotify, Apple Podcasts, Google Podcasts, Stitcher, TuneIn and Youtube. On this episode of the Family Business Voice, Philip Grindell,...

Episode 0

February 07, 2023 • 00:23:10

How can family enterprises redefine success with each generation?

On this episode of the Family Business Voice, author, consultant, and business coach Jonathan Goldhill speaks about the unique emotional and psychological hurdles many...