Can You Balance Innovation and Tradition?

April 14, 2019 00:26:44
Can You Balance Innovation and Tradition?
The Family Business Voice
Can You Balance Innovation and Tradition?

Apr 14 2019 | 00:26:44

/

Show Notes

On this episode of The Family Business Voice, Anders Sörman-Nilsson talks to Ramia about digitisation, omnichannel marketing and technology vs. tradition.

– Anders Sörman-Nilsson argues we’re living in a data scientific world. We can’t rely solely on culture, intuition or tradition.

– Customer service will become predictive, intuitive and integrated seamlessly with technology.

– Customers want a seamless brand experience across all platforms.

Other Episodes

Episode 0

June 18, 2019 00:19:20
Episode Cover

How does Craftsmanship Apply to Customer Service?

On this episode of The Family Business Voice, Mark Wagner talks to Ramia about how family businesses can use customer service to compete with...

Listen

Episode 0

July 25, 2019 00:17:20
Episode Cover

How Can you Generate Growth in a Hyper-competitive Marketplace?

On this episode of The Family Business Voice, Kelly Spiker, second-generation coffee entrepreneur and COO of Woods Coffee, talks to Ramia about generating growth...

Listen

Episode 0

March 15, 2022
Episode Cover

How Did This Family Transform a Passion for Peanuts into a Multigenerational Legacy?

On this episode of the Family Business Voice Ramia speaks with Marshall Rabil, third generation owner and Marketing Director of Hubs Peanuts. See the...

Listen