How Can you Generate Growth in a Hyper-competitive Marketplace?

July 25, 2019
On this episode of The Family Business Voice, Kelly Spiker, second-generation coffee entrepreneur and COO of Woods Coffee, talks to Ramia about generating growth in a hyper-competitive marketplace while working to improve the lives of others in the community. - Competition isn't necessarily something to be afraid of; growing a coffee business at the same time as Starbucks' rapid expansion worked in Woods' favour. - By carefully curating their products as well as their space, W...
Listen Now check it on youtube

When is it Time to Reinvent your Brand?

July 16, 2019
On this episode of The Family Business Voice, Melinda Rossiter, Business Development Manager and fourth-generation family business member, talks to Ramia about Rossi Boots' transformation and newfound flexibility after 110 years in boot making. - In the past, Rossi Boots relied solely on its products - Marketing wasn't a priority. By the time the fourth generation joined, the family business needed a rejuvenation. - The rise of imported goods meant Rossi boots could no...
Listen Now check it on youtube

How can you Integrate AI and Big Data Analysis?

July 09, 2019
On this episode of The Family Business Voice, Dr Gah-Yi Ban, Assistant Professor of Management Science and Operation, London Business School talks to Ramia about leveraging Big Data in business by using machine learning and AI. - Many organisations, financial institutions included, collect vast amounts of data but don't know how to use it - Using these systems to inform significant decisions, procurement, for example, means we no longer need to rely solely on human intuition....
Listen Now check it on youtube

How Can Family Businesses Mitigate Disruption?

July 02, 2019
On this episode of The Family Business Voice, Amy Thompson from Monkey Business Catering dicusses her family's non-linear journey to entrepreneurial success. - The Thompsons started Monkey Business Catering because they found the franchise model they were working under before too restrictive. - Flexibility is key; their size and close association mean they're ready to capitalise on opportunities as they arise. - Each member of the family brings a unique strength to the...
Listen Now check it on youtube

How does Craftsmanship Apply to Customer Service?

June 18, 2019
On this episode of The Family Business Voice, Mark Wagner talks to Ramia about how family businesses can use customer service to compete with retail giants. Mark Wagner, 6th generation family business member, joined Wagner Quality Shoes right after graduating from college because he knew his satisfaction depended on it. Wagner Quality Shoes relies on its strength, superlative customer service, to maintain its market share despite the digital retail revolution....
Listen Now check it on youtube